Outsourcing Development In the high-speed global business environment, an organization needs to maximize its profits, enlarge its market share, and restrain its ever-increasing costs This chapter focuses on businesses’ need to undertake every effort to re-think and re-adopt new processes
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Teams, Partnerships, and Alliances Organizations create and use teams, partnerships, and alliances to: –Undertake new initiatives –Address both minor and major problems –Capitalize on significant opportunities Organizations create
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E-Business The Internet is a powerful channel that presents new opportunities for an organization to: –Touch customers –Enrich products and services with information –Reduce costs
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Enterprise Resource Planning (ERP) At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system ERP systems automate business processes Bringing
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Customer Relationship Management (CRM) CRM enables an organization to: Provide better customer service Make call centers more efficient Cross sell products more effectively Help sales staff close deals faster Simplify marketing and sales processes Discover new customers Increase customer revenues
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Supply Chain Management The average company spends nearly half of every dollar that it earns on production In the past, companies focused primarily on manufacturing and quality improvements to influence their supply chains Basics of Supply Chain The supply chain
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Decision Making Reasons for the growth of decision-making information systems –People need to analyze large amounts of information –People must make decisions quickly –People must apply sophisticated analysis techniques, such as modeling and forecasting, to make good decisions –People must
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